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Utilities & Services

Telecom Services (TRAI)

Mobile, Internet & Telecom Complaints — TRAI & DoT

Official Website TRAI: 1800-110-001
Fees: All complaint services are free
Processing: DND: 7 days. MNP: 7 days. Complaint: 30 days.

What is Telecom Services (TRAI)?

TRAI (Telecom Regulatory Authority of India) regulates mobile, broadband, and telecom services. Citizens can file telecom complaints on the Sanchar Saathi portal, register for DND, port mobile numbers, and check SIMs linked to their Aadhaar.

Who Can Apply

  • All mobile/internet users
  • Anyone with telecom service complaint
  • Those wanting to port mobile number or block spam

Documents Required

  • Aadhaar for new SIM
  • Identity proof for complaint filing

Step-by-Step Guide

1

File Telecom Complaint

File complaint at sancharsaathi.gov.in for SIM fraud, mobile theft, or service issues.

2

DND Registration

Register on DND at nccptsp.gov.in or SMS DND to 1909 to stop spam calls.

3

Mobile Number Portability

SMS PORT to 1900 to change operator without changing number. Follow MNP process.

4

TRAI My Speed App

Use TRAI My Speed app to test internet speed and report poor quality.

5

Check SIMs on Aadhaar

Visit sancharsaathi.gov.in > TAFCOP to see and block unauthorized SIMs on your Aadhaar.

Important Tips

  • Check SIMs on your Aadhaar at sancharsaathi.gov.in regularly
  • Register for DND to reduce spam calls and messages
  • Use MNP to get better plan without changing mobile number
  • TRAI My Speed app documents poor network for complaints

Frequently Asked Questions

QHow to block fake/fraud SIM on my Aadhaar?

Visit sancharsaathi.gov.in > TAFCOP to check and block unauthorized SIMs linked to your Aadhaar.

QHow to port mobile number?

SMS "PORT <mobile number>" to 1900. Get UPC code. Visit new operator store with UPC and Aadhaar.

QHow to stop spam calls?

Register for DND at 1909. It stops commercial calls within 7 days. Violations can be reported to TRAI.

Fees

All complaint services are free

Helpline

TRAI: 1800-110-001

Processing: DND: 7 days. MNP: 7 days. Complaint: 30 days.